Home: Technology: Academic Computing Services: Feedback

Your feedback will help us improve our services. All comments are anonymous unless you provide personal information.

Your name (optional):

Your email address (optional):

Your department: Choose a Department: American Studies Art Art Gallery Art Gliner Center for Humor Studies Art History and Archaeology Clarice Smith Performing Arts Center Classics Communication Comparative Literature Dance David C. Driskell Center English Historical Studies, Center for History Languages, Literatures and Cultures, School of Latin Americas Studies, Center for Linguistics Maryland English Institute Maryland Institute for Technology in the Humanities (MITH) Meyerhoff Center for Jewish Studies Music, School of National Foreign Language Center Philosophy Political Communication & Civic Leadership, Center for Race, Gender, and Ethnicity, Consortium on Renaissance and Baroque Studies, Center for Risk Communication Research, Center for Teaching Culture and Society, Center for Theatre Women's Studies Other
If Other, please specify:

Your profession: Faculty in Arts & Humanities Faculty in another discipline Graduate Student in Arts & Humanities Graduate Student in another discipline Undergraduate Student ARHU Staff Other UMCP staff None of the Above

1. What was your request for service or assistance related to:
Support for or problem with the computer in my office
Support for or problem with a computer in the classroom
Help with the development of instructional materials
Help with the use of technology in research
Help with or training for the use of an administrative application (ARES, ARS, etc.)
Support for maintaining or developing a departmental web site
Help with purchasing, inventory, obtaining a computer account, or other business-related task
Other

If you answered "Other" to question 1, please describe the problem:


2. Which staff member responded to your request for assistance?
Technical Support Staff:
Jon Boone
Matt Fenlon
Chookeat Jarvis
Chris Watkins

Faculty Support Staff:
Catherine Hays
Janel Brennan

Classroom Support Staff:
Nat Kuhn
Jennifer Patterson

Administrative Support Staff:
Hyun Jun
Kathleen R. Cavanaugh

3. Was your problem solved ...
In about the amount of time expected
In more time than expected
In less time than expected
Not solved

4. Was the staff member courteous and easy to talk to?
Yes
Fair
No

5. Did the staff member listen carefully to what you had to say?
Yes
Fair
No

6. Did the staff member offer effective solutions for your problem?
Yes
Fair
No

7. If the staff member who initially responded to your inquiry was not able to solve the problem, was the problem ultimately solved by someone else?
Yes
No

If you answered yes to number 7, please indicate who solved the problem:


8. If your problem was not solved, would you like to be contacted by the Director of Computing Services in order to investigate what solutions might be provided? (If yes, please be sure to provide the contact information requested at the top of the survey).
Yes
No

Please provide any additional comments or suggestions for the improvement of services provided by Arts and Humanities Academic Computing Services: